Today's customers expect a lot of flexibility from the service providers along their customer life cycle. Ensuring your customers experience maximum satisfaction from your service offerings means a comprehensive engagement of your customers with your service representative through a multitude of options during customer interaction. The primary aspect of a successful service provisioning truly depends on how fast your customers get the exact resolution to their queries. Here lies the pain of strategic selection of channels and a robust communication architecture that binds your entire communication interaction processes. RAMPgreen offers a very powerful Interactive Voice Response system which ensures consistent and accurate responses thus increasing customer satisfaction and lowering call handle time. With advanced tools like voice-to-text and speech recognition, the IVR solution enables automation of a greater number of transactions and processes. Our solution provides intelligent skill and priority based routing rules to automatically route calls to the appropriate agent. This tool is integrated with a central database and provides instant access to all customer transaction history, which can be used further to analyze the customer data and drive business performance.

With our IVR solution, your company can:

• Balance the load of customer traffic by intelligently routing to desired channel
• Automate issue resolution by creating complex IVR algorithms
• Reduce significant amount of infra cost on building a robust telephony backbone
• Ensure consistent service levels to your valued customers

What IVR offers?

• Open architecture
• Integration with 3rd party CRM
• Real-time database access
• Skill-based routing to agents
• Insightful analytics

IVR on Asterisk (Please Press Play Button)