Customer behavior is changing fast. Many intelligent customers prefer to resolve issues by themselves by referring to company's knowledge base rather than interacting with company support representatives. A robust web self help is synonymous to huge cost savings on customer support service. RAMPgreen offers an intelligent, comprehensive knowledgebase solution that enables customer service representatives and potential customers to utilize the huge source of information collated in a centralized database. Integrated search option enables service representatives to resolve customer queries effectively and reduce their response time or for customers to service their own needs. Integrated with a bundle of multimodal communications channels/service tools, such as E-mail Management System and CRM, our Knowledgebase provides a unified web interface for multiple users. This application also bears extensive reporting capabilities that can provide insightful analytics regarding customers expressed needs and issues.

With our knowledgebase, your company can:

• Enable customer service representatives handle most complex queries easily and offer faster resolution
• Reduce direct cost on customer service on other traditional channels like voice, email, and chat
• Empower customers handle their issues with effective resolution process
• Differentiate your customer service offerings from your competitors

What Integrated Knowledgebase offers?

• Seamless content management system with complex workflows to handle content sourcing, reviewing, and publishing
• Ability to add attachments to articles
• Extensive manageability features category management, role management, and user management
• Natural language search engine for fast and accurate search results
• Integrated discussion forums and feedback generation
• Option to integrate with email management system, chat, and intranet
• Powerful analytics and reporting capability