In a continuously evolving customer-driven market, customer satisfaction is the key driver of business success. Providing continuous and effective support to customers is a complex and challenging task for enterprises. Enterprises have realized that with advanced solutions they can optimize customer support channel, which can differentiate them from their competitors. In particular, contact centers need a superior solution, which, apart from the conventional customer communication process, can provide superior functionalities to manage other value-added services. A comprehensive e-mail management system coupled with monitoring and supervising capability can boost your customer service pattern to newer heights. RAMPgreen Email Management System delivers a comprehensive, enterprise-class, cross-platform solution for managing bulk e-mails through intelligent mail routing process coupled with skill-based routing.

With our Email Management System, companies can:

• Promote first-contact resolution by facilitating rapid and accurate responses to customer e-mails and web form queries
• Increase customer satisfaction, loyalty and retention through improved customer relationship management
• Improve service quality through SLA integration while reducing the service costs
• Reduce costs associated with "voice-only" support centers, by diverting traffic to other support channels like e-mail

What E-mail Management System offers?

• Mail history analysis, mail moderation and escalation
• View, assign, escalate, and archive message
• Real-time monitoring and queue status screen
• Customization of mails by retrieving templates from libraries
• Configurable, time-based, and load-based thresholds are supported for personal and group e-mail queues
• Detailed workflow for messages and queues that reach queue-specific thresholds helps ensure service quality
• Multiple routing criteria to effectuate multiple priorities
• Auto response to the pending mail
• Mass Mailing for marketing campaign
• Keyboard shortcuts for enhancing mail response activities
• Extensive manageability of entities like SLAs, users, roles, privileges, templates, auto-responders, and queues

Enhance your customer service portfolio through intelligent mail management system(Please Press Play Button)