Work-At-Home-Agent (WAHA) platform is targeted at support operations focused on a distributed and flexible workforce in order to optimize operational costs. WAHA is a support community in the cloud that maintains secure environment required by a physical operation, while significantly reducing infrastructure costs by allowing agents attend support requests from a home office or personal workspace. Unlike current options in the market, WAHA provides an integrated solution for managing the full spectrum of inbound/outbound support operations. 

RAMPgreen has developed a web-based recording and monitoring tool that helps record calls as well as monitor agent desktop activities. This tool has the capability to record 100% calls with exceptional voice clarity. The greatest value-add of this tool is the chat capability built on top of the monitoring tool which can be used by agents to interact with multiple supervisors when required.

Our Contact Center CRM has been developed with the vision to streamline the customer support lifecycle and optimize end user satisfaction. The underlying database is connected to all customer touch-points in such a fashion that each customer interaction is driven by the same set of data, regardless of the communication channel used. Our Customer Support CRM is entirely on-demand and covers the entire CRM lifecycle including Campaign Management, Order Management, Feedback Management, Appointment Management and Customer Loyalty Management.

We offer a very powerful Interactive Voice Response system which ensures consistent and accurate responses thus increasing customer satisfaction and lowering call handle time. With advanced tools like voice-to-text and speech recognition, the IVR solution enables automation of a greater number of transactions and processes. Our solution provides intelligent skill and priority based routing rules to automatically route calls to the appropriate agent. This tool is integrated with a central database and provides instant access to all customer transaction history, which can be used further to analyze the customer data and drive business performance. 

Our Analytics and Reporting solution extracts information from various customer touch-points and presents a holistic analysis to help implement business transformation strategies effectively. This analysis and re-organization of data helps track patterns in customer behavior; identify bottlenecks in product sales and check performance trends over time. With the RAMPgreen’s Analytics & Reporting solution, we provide service delivery analytics by leveraging data points derived from multiple contact center technologies such as CRM, ACD and IVR. It helps clients reduce the cost of customer acquisition and retain and grow profitable customers. Data source adaptability and application integration are key capabilities of our On-Demand solution.

E-mail Management System (EMS) is a web-based, cross-platform task management solution for managing bulk e-mails. EMS thrusts mail routing processes by directing messages to different queues. It enables mailing process escalation by categorizing and prioritizing messages, suggesting relevant response templates, and sending auto replies to the customers. EMS delivers queue management, SLA management, and routing rules that managers need to ensure the desired service standards are met along with achieving business objectives of the organization. Moreover, EMS helps enterprises reduce their service costs considerably and increase their customers’ first-contact resolution.

Our Human Resource Management solution helps manage the entire employee life cycle right from hiring of candidates till their separation from the organization. The recruitment module covers hiring requisition, test administration as well as evaluation. Attendance and leave administration are managed through the self-service module. Our capacity planning module helps optimize work force management and roster administration.  

RAMPgreen’s customized dialer services ensure that client’s sales per hour increases manifold because it connects agents to the first customer picking up the line. This predictive dialer ensures that agent's performance and productivity are optimized. The admin panel of our customized solution comes with the option to use the dialer as a preview, progressive or predictive dialer.