Remote Infrastructure Management
IT Service Desk and Remote Infrastructure Management
Our IT Service Desk takes ownership of all IT and infrastructure incidents, from case creation to closure. All cases are well documented to facilitate root cause analysis, which results in higher first call resolution and increased customer satisfaction. Each case goes through stringent quality and compliance checks to ensure seamless on-site as well as remote technology support. Our portfolio of end-user IT services is designed to bring down the average system downtime and increase the effectiveness of desktop environment. Our National Long Distance partnerships with leading service providers and investments in web-based solutions ensure that we are able to offer inter- as well all intra-city BCP and DR support to our clients.
Server Hosting Services
Response and resolution times are extremely critical in the server management environment. RAMPgreen not only monitors and manages servers and applications across a wide array of technology platforms, but also strives for incident reduction and increased reliability with its server hosting services. Our portfolio includes installation and system administration for OEM as well as Open Source server environment. Annual maintenance contracts and software maintenance agreements with a number of leading vendors ensure faster incident resolution. Our 24X7 services and dedicated server maintenance teams ensure faster response times and high service level adherence.
Network, Voice and Security
RAMPgreen’s network and security offerings have been designed specifically to bring down communication costs and increase scalability. Service level dashboards are regularly monitored and screened to ensure availability and faster network uptime. Our portfolio of services includes management of LANs and WANs; voice infrastructure such as routers, switches, IVR, and ACD; and leading edge technologies like MPLS, IPLC and Voice over IP telephony. Our IT security services are aimed at ensuring integrity and compliance through industry standards such as ITIL, ISO 27001, and ISO 9001. Our integrated security offerings take care of client’s domain security policies as well as provide end point security through antivirus and firewall management. We achieve end user satisfaction by constant monitoring and continually bringing down threat detection time.
Our IT Service Desk takes ownership of all IT and infrastructure incidents, from case creation to closure. All cases are well documented to facilitate root cause analysis, which results in higher first call resolution and increased customer satisfaction. Each case goes through stringent quality and compliance checks to ensure seamless on-site as well as remote technology support. Our portfolio of end-user IT services is designed to bring down the average system downtime and increase the effectiveness of desktop environment. Our National Long Distance partnerships with leading service providers and investments in web-based solutions ensure that we are able to offer inter- as well all intra-city BCP and DR support to our clients. Server Hosting Services
Response and resolution times are extremely critical in the server management environment. RAMPgreen not only monitors and manages servers and applications across a wide array of technology platforms, but also strives for incident reduction and increased reliability with its server hosting services. Our portfolio includes installation and system administration for OEM as well as Open Source server environment. Annual maintenance contracts and software maintenance agreements with a number of leading vendors ensure faster incident resolution. Our 24X7 services and dedicated server maintenance teams ensure faster response times and high service level adherence. Network, Voice and Security
RAMPgreen’s network and security offerings have been designed specifically to bring down communication costs and increase scalability. Service level dashboards are regularly monitored and screened to ensure availability and faster network uptime. Our portfolio of services includes management of LANs and WANs; voice infrastructure such as routers, switches, IVR, and ACD; and leading edge technologies like MPLS, IPLC and Voice over IP telephony. Our IT security services are aimed at ensuring integrity and compliance through industry standards such as ITIL, ISO 27001, and ISO 9001. Our integrated security offerings take care of client’s domain security policies as well as provide end point security through antivirus and firewall management. We achieve end user satisfaction by constant monitoring and continually bringing down threat detection time. 
